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Catherine Schenquerman is an avid traveler and a savvy digital marketer. As the interactive marketing manager for Carnival Cruise Lines, she has been able to merge her love of travel with her interest in experimenting with innovative digital marketing strategies. Since 2006, Carnival Cruise Lines has worked with its digital agency, Razorfish , to implement successful Google search campaigns that both generate new leads and build brand awareness. But Catherine and her team wanted to explore ways to drive bookings as well. They wanted to be more precise about how they connected with customers at the critical moment in the purchasing cycle, when customers were planning vacations and were about to book a cruise. Catherine sat down with Razorfish to review innovative approaches they could try, and they decided to explore contextual targeting using the Google Content Network. Experiment, Measure and Iterate The Razorfish search marketing team quickly got to work. First, they set out to optimize the core components of the campaign within ad groups, and then apply those to their content campaign on the Google Content Network. These optimizations resulted in nearly 400 new ad groups with tightly-themed keyword groupings, each with roughly 8–12 keywords per ad group. The new groupings allowed Carnival to better tailor its messages and precisely focus each message on specific sites and content. Carnival and Razorfish used two Google Content Network tools to measure and fine-tune its efforts. They began by using DoubleClick Ad Planner , a free media planning tool to help identify websites that its target customers are likely to visit, and then used the Placement Performance Report , which shows performance statistics for ads on specific domains and URLs in the Google Content Network. Smooth sailing Within the first few weeks of the Google contextually-targeted campaign, the Carnival team began to see a significant increase in cruise bookings sourced from the campaign. After five weeks, online cruise bookings from the Google Content Network increased 284 percent and delivered a 72 percent reduction in cost per conversion. They also saw a 36 percent increase in leads. “The Content Network proved to be a great new way for us to extend our reach, by giving us both the push and pull,” Schenquerman explained. “The push to associate our ads with relevant content and help stir demand, and the pull to capture someone who says ‘I want to learn more’– and then to pay for that on a cost-per-click basis, makes a lot of sense.” Building on the success of their text ad campaign, Carnival recently decided to start running display ads on the Google Content Network. They applied what they learned from their search campaigns to run high performing display ads. Razorfish and Carnival Cruise Lines have been very successful in bring the science of search to the art of display. Posted by Agency Ad Solutions Blog Team

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Carnival Cruise Lines Charts their Course with the Google Content Network

Jordan Brand, a division of Nike, has one of the most recognizable logos in the sporting goods industry. A silhouette of Michael Jordan mid-jump graces the footwear, apparel, and equipment that make Jordan one of the most coveted basketball brands in the US. Building energy Although his likeness still appears on merchandise, Michael Jordan retired from his legendary role in the game in 1999, posing a challenge for Jordan Brand-- keeping Michael Jordan top of mind for younger consumers. Looking for new ways to excite and engage youth within basketball culture, Jordan Brand turned to its agency partner, Wieden+Kennedy , New York (W+K, NY). Together, they hatched an idea for a campaign that veered from the TV campaigns they traditionally ran. As expected, they built an inventive, unique campaign around a basketball player. But the player was neither Michael Jordan nor another NBA star. It was Leroy Smith. The man, the campaign “Sophomore year of high school, Leroy Smith took Michael’s spot on the junior varsity team,” explains Jason Clement, Director of Findability and Search for W+K NY, of the true story that inspired the campaign. “Michael points to that as the moment when he realized he needed to work and train harder to become really good.” With the campaign’s central character chosen (and the real Leroy Smith on board), the Jordan and Wieden+Kennedy teams crafted a narrative that would pull in their audience. Played by actor Charlie Murphy, the campaign’s Leroy sells motivational DVDs, promising to teach viewers the same skills he used to dominate Michael Jordan. The DVDs, along with posters, an iPhone app, and music videos can be found on his site, www.getyourbasketballon.com . And of course the campaign’s Leroy also has a YouTube Channel, a Facebook profile, and a Twitter feed to communicate with his fans. But to create buzz and hype, Wieden and Kennedy and Jordan chose not to brand the campaign. Leroy Smith Banner ad that ran on the Google Content Network The ultimate forum And it was the discovery of this content that was key to the campaign’s success. The campaign’s six-week run opened with “Leroy” himself pitching his motivational DVDs in infomercial-style television ads during the NBA playoffs. Google AdWords search ads sent interested users to Leroy’s site. To reach additional basketball fans where they were actively spending their time, the Jordan and W+K NY teams used the Google Content Network to place a wide array of display and text ads on blogs and fan sites. By using keyword targeting to automatically place their ads on relevant sites on the Google Content Network, the team was able to find the right locations for their creative more efficiently. The strategy proved effective. They found a lot of niche basketball blogs where he could reach their target with very, very little waste and get them excited about the campaign. Once their ads were running, the reporting and optimization controls within the Content Network enabled the W+K NY team to see which sites were working best and adjust their targeting appropriately. As excitement over the Leroy Smith campaign grew, it was clear that it was striking a chord with its audience. A number of blogs had double-digit click through rates. People were taking screenshots of the ad on their blogs and then writing posts about how much they liked having the ad on their site. When all that enthusiasm was translated into numbers, the Leroy Smith campaign had generated 188 million impressions and 296,000 clicks over the six weeks it ran. And users were highly engaged with the content, showing very low abandonment rates once on site. Video proved compelling as well, with 27,000 YouTube channel views and 229,000 views for Leroy Smith’s “Get Your Basketball On” infomercial video . Posted by Agency Ad Solutions Blog Team

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Jordan's Get Your Basketball On campaign on the Google Content Network

Many firms decide to cut their advertising and marketing spend during recessions; the most recent recession was no different. Please join us for an upcoming webinar from Google and The Wharton School, partners on the Fast.Forward. initiative. Prof. David Reibstein, Marketing at The Wharton School, will discuss lessons learned from this difficult economic period and how those lessons impact and influence current and future marketing decisions. Topics: Should marketers spend more or less as we move out of the recession? Should marketers change their budget allocations? If so, how? How are CMO’s dealing with the new budget parameters and what do CFO’s think of this change? How is the bottom line being impacted? What : Exploring the Recession's Impact on Advertising & Marketing Spending: CMO / CFO Perspectives When : March 26, 2010, 10amPST / 12pmCST / 1pmEST Register at : www.tinyurl.com/march26webinar2010 For more perspectives on the changing face of marketing, visit the Fast.Forward. channel on YouTube. Posted by Sofia Buschmann, Marketing Manager

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Upcoming webinar - Exploring the recession's impact on marketing spend